Terms of Service

• All consultations on Ecurehub.com are provided strictly as a Medical Second Opinion.
• This service does not replace a primary doctor–patient relationship in the patient's home country.
• The patient agrees to share this second opinion with their local physician before starting or changing any treatment.

By proceeding, I acknowledge and agree that:

• The consultation is conducted via video, audio, or text with a Registered Medical Practitioner (RMP) in India.
• No physical examination is possible during telemedicine.
• Medical advice is based solely on the information I provide.
• Remote diagnosis has limitations, and the doctor may advise in-person consultation locally.

• I voluntarily choose to consult a doctor located in India.
• I understand Indian medical standards and legal systems may differ from my country.
• I expressly assume all risks related to telemedicine, including:
  • Absence of physical examination
  • Technology or connectivity failures

• Ecurehub is a technology platform, not a medical provider.
• Doctors are independent practitioners responsible for their own medical judgment.
• I release, waive, and hold harmless Ecurehub, its directors, employees, and doctors from:
  • Medical malpractice claims
  • Negligence
  • Errors in judgment

• Prescriptions are issued as per Indian medical regulations.
• Certain drugs (narcotics, psychotropic, Schedule X) cannot be prescribed via telemedicine.
• I am responsible for checking legality and availability of medicines in my country.

• Ecurehub only facilitates shipping via licensed pharmacies and courier partners.
• I am the Importer of Record.
• Risk transfers to me once the package is handed to the courier.
• Ecurehub is not responsible for:
  • Customs delays
  • Seizures
  • Destruction of packages

No refund or replacement will be issued in such cases.

• I consent to electronic storage and transmission of my medical data.
• Data is encrypted using SSL, but no platform is 100% secure.
• Records are retained for minimum 3 years as per Indian regulations.
• My data is processed on secure servers in India, regardless of my location.

Consultation:

• >24 hours before appointment → Refund minus 25% admin fee
• <24 hours / No-show → No refund (one reschedule allowed)

Pharmacy Orders:

• Once packed and invoiced → No cancellation or refund
• Customs seizure → No refund

Refunds (if eligible) are processed to the original payment method within 7–10 business days.

By clicking "I Agree" and proceeding to payment, I confirm that:

• I have read and understood all terms
• I am 18+ years old (or a legal guardian)
• I accept these terms freely and voluntarily